Refund Policy

Every new account starts with a 14-day free trial of the Platform. No credit card or other payment method is required to start a trial. If you do not add a payment method during your trial, your trial simply ends — you are not charged, and there is no automatic conversion to a paid plan.

Billing only begins once you affirmatively add a valid payment method and select a paid plan (Local, Professional, or Corporate). Payments are processed by Paddle.com on our behalf. From that point, your subscription renews automatically each billing period until you cancel.

You can cancel at any time from your account settings or by emailing hello@kostiak.pro. Cancellation stops all future billing immediately — there are no cancellation fees and no further charges after you cancel. You keep access to paid features through the end of the billing period you already paid for.

Because you control exactly when your paid subscription starts (it never starts without your action) and can cancel at any time before your next renewal, we do not offer partial or prorated refunds for the unused portion of a current monthly or annual billing period. If you cancel, you simply will not be billed again, and you keep access until the period you already paid for ends.

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — email hello@kostiak.pro with your account email and the charge in question. We review these requests in good faith and will issue a refund where a billing error is confirmed. [SPECIFIC TURNAROUND TIME / SLA FOR BILLING-ERROR REFUNDS TO BE CONFIRMED BY COMPANY.]

[ANNUAL BILLING TERMS — INCLUDING WHETHER A SEPARATE INTRODUCTORY REFUND WINDOW APPLIES TO ANNUAL PLANS — TO BE CONFIRMED BY COMPANY IF/WHEN ANNUAL BILLING IS OFFERED.]

If you have a billing concern, please contact us first at hello@kostiak.pro so we can resolve it directly. Initiating a chargeback with your bank or card issuer without first contacting us may result in suspension of your account while the dispute is investigated.

Billing and refund questions can be sent to hello@kostiak.pro.